Please swap your HDMI cables, in for out.Please see if your problem is listed in the Frequently Asked Questions.Check out our troubleshooting guide at Troubleshooting.Download and install the latest version of Hauppauge Capture.If you have HD PVR 2 or Colossus 2, please make sure you have attempted the following before you contact support. We will email the Activation Code to you. To find your serial number, run Prodinfo and copy and paste the results in the Problem description field below. We can try to look it up with your serial number. If you have lost your WinTV Activation Code We will reset your code and send you an email message confirming that the code is reset. Please provide the activation code and your email address below. If you are having WinTV activation problems (invalid code or activation code in use) You can use this form or you can email us try to answer all email within 24 hours (except weekends). Hauppauge Technical Support Contact Form Hauppauge Technical Support Contact Details
